We are looking for an Operation Manager focusing on the Kenya region with strong BD experiences gained in crypto related business, Fintech or Financial Institutions. He/She would be responsible for creating connections and meaningful relationships with key business/merchant partners - including but not limited to, onboard contributors and deepening stakeholders’ engagement with the product/platform. This role reports to Vibra’s CEO / equivalent.
Responsibilities：
Merchant Recruitment & Management
-
Assist the CEO/ management team in leading merchant expansion plans for Kenya Market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant network’s growth
-
Helping to coordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events ( P2P Merchants recruitment & management
-
Work extensively with product & operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules
Risk Control Management & CS
-
Provide P2P guide & support to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.
-
Develop the risk control management standard & process, that align with the local law & minimize the legal risk to the group
Local Partnership & Community Management
-
Build the partnership & community strategy for our product in Kenya
-
Building relationships with community members; Leading and coordinating with key influencers and community-building partners and agencies
-
Manage the success of the community growth
-
Other business development related matters assigned by CEO
Requirements:
-
Master/Bachelor's degree in business, finance related field from top university
-
Background in Crypto/Blockchain and large global financial services/tech environments is a plus
-
3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )
-
Sound interpersonal and communication skills
-
Hands on at work and can be independent in managing complex projects
-
Outstanding communication and negotiation skills;
-
Ability to work remotely with a global team, autonomously and take initiatives
-
Comfortable in a startup, rapid-growth environment