Ghana Operation Manager
Reporting Relationship: CEO / VP of operations
Working Location: Ghana
We are looking for an Operation Manager focusing on the Ghana region with strong BD experiences gained in crypto related business, Fintech or Financial Institutions. He/She would be responsible for creating connections and meaningful relationships with key business/merchant partners - including but not limited to, onboard contributors and deepening stakeholders’ engagement with the product/platform. This role reports to Vibra’s CEO / equivalent.
Responsibilities：
Merchant Recruitment & Management
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Assist the CEO/ management team in leading merchant expansion plans for Ghana Market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant network’s growth
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Helping to coordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events ( P2P Merchants recruitment & management
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Work extensively with product & operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules
Risk Control Management & CS
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Provide P2P guide & support to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.
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Develop the risk control management standard & process, that align with the local law & minimize the legal risk to the group
Local Partnership & Community Management
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Build the partnership & community strategy for our product in Ghana
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Building relationships with community members; Leading and coordinating with key influencers and community-building partners and agencies
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Manage the success of the community growth
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Other business development related matters assigned by CEO
Requirements:
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Master/Bachelor's degree in business, finance related field from top university
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Background in Crypto/Blockchain and large global financial services/tech environments is a plus
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3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )
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Sound interpersonal and communication skills
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Hands on at work and can be independent in managing complex projects
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Outstanding communication and negotiation skills;
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Ability to work remotely with a global team, autonomously and take initiatives
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Comfortable in a startup, rapid-growth environment