Ghana Operation Manager

Reporting Relationship: CEO / VP of operations

Working Location: Ghana

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We are looking for an Operation Manager focusing on the Ghana region with strong BD experiences gained in crypto related business, Fintech or Financial Institutions. He/She would be responsible for creating connections and meaningful relationships with key business/merchant partners - including but not limited to, onboard contributors and deepening stakeholders’ engagement with the product/platform. This role reports to Vibra’s CEO / equivalent.

Responsibilities:

Merchant Recruitment & Management

  • Assist the CEO/ management team in leading merchant expansion plans for Ghana Market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant network’s growth

  • Helping to coordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events ( P2P Merchants recruitment & management

  • Work extensively with product & operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules

Risk Control Management & CS

  • Provide P2P guide & support to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.

  • Develop the risk control management standard & process, that align with the local law & minimize the legal risk to the group

Local Partnership & Community Management

  • Build the partnership & community strategy for our product in Ghana

  • Building relationships with community members; Leading and coordinating with key influencers and community-building partners and agencies

  • Manage the success of the community growth

  • Other business development related matters assigned by CEO

Requirements:

  • Master/Bachelor's degree in business, finance related field from top university

  • Background in Crypto/Blockchain and large global financial services/tech environments is a plus

  • 3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )

  • Sound interpersonal and communication skills

  • Hands on at work and can be independent in managing complex projects

  • Outstanding communication and negotiation skills;

  • Ability to work remotely with a global team, autonomously and take initiatives

  • Comfortable in a startup, rapid-growth environment